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Our Valued Customers

Australia

Aviation TraderAviation Trader

I thought I would take this opportunity to thank the APN team for working so diligently and professionally on our publication. I'd like particularly to thank the pre-press and customer service teams at Yandina both of whom work so hard and both of whom are a pleasure to deal with - nothing's ever too hard, everything is possible.

Over the years I've had the opportunity to watch the APN group respond to market dynamics - to re-structure, re-shape and re-size to meet the demands of an ever changing landscape. A lot of what the company has done would not have been easy and I imagine a lesser management team would have failed to make the hard decisions and perhaps suffered accordingly. The most important thing to note in overviewing all of this is that customer service and customer relationships have never suffered - never felt the effects of the hard management decisions. This is a very important observation.

I know what it's like to be managing a business in hard times and we're certainly experiencing them now. It's a difficult proposition that demands constant attention and sharp strategies. What I tell my team can never be compromised in times like these is customer service and the customer relationship management paradigm - these are our life blood and it's the loyalty that flows from a proper focus here that gets us through.

As you know we are now in our 22nd year of publication and we've never strayed from the fold. If you keep up the good work and continue to maintain a positive relationship as I know you will, I can't see us leaving. It would take a lot of convincing for me to make a decision like that and I don't imagine there's a better place and a better team anyway.

Thanks again for everything you have done and continue to do for us - the APN customer relationship team is a credit to the organisation and a great example of the way things should be.

Tony Shaw
Business Manager
Aviation Trader


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